Plain, unused products
If a plain stock item is supplied incorrectly, contact the relevant market team promptly with the order details and clear photographs. Returned products must be unused and in their original condition.
Custom and branded orders
Custom products are manufactured from customer-approved details and artwork. They cannot normally be returned because of a change of mind, spelling supplied by the customer, an approved colour choice or an approved layout.
Production errors
If the delivered branded order materially differs from the approved artwork or confirmed specification, send photographs and a description through the original WhatsApp order conversation. Valid production faults may be corrected, replaced or reprinted after review.
Courier damage or shortages
Photograph the package before use and report visible damage or shortages immediately. Keep all packaging while the matter is reviewed.
Refund timing
Where a refund is approved, the method and timing are confirmed in writing through the official order conversation.